The world races towards efficiency, and AI is predicted to generate the biggest productivity increase in history. AI has also produced radical optimisation in customer acquisition and interaction, where algorithms chase customers through predictable and measurable funnels. Where does that leave the end customer experience for companies?

How can companies seek to captivate and be remembered, beyond efficiency gains and personalization? How can we in this age make interactions more meaningful and personal, while actually partnering with AI to do so?

Join is for an inspirational session at Doberman where you are cordially invited to listen, reflect and discuss this key topic: How customer experiences of the future can balance integration and integrity, using technology to amplify the human rather than overshadow it.